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Showcase
Information Design & Documentation
Online
Tutorials and User Documentation
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LaborKey, Inc.
develops software for
mobilizing and organizing the members of labor unions during political
campaigns. |
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Client Need
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Our
Solution
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LaborKey was signing
on clients rapidly. With few employees to offer phone support and
little user documentation, they needed to offer clients a basic
manual as soon as possible. They also wanted a short presentation
of their software capabilities to be delivered from their Web site
to market to potential clients. |
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determined the most fundamental processes and created
task-oriented documentation that would get users up and running
quickly. We used Macromedia Captivate to create a 5-minute
presentation/demonstration with voiceover and animation. |
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Website Marketing Content
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Advanced
Telemetry Systems, Inc. manufactures
instruments for wildlife biology researchers..
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Client Need
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Our
Solution
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The client needed to
convey field applications and usages of their key products to
potential buyers and educators. Their employees wrote complex
white papers and other materials that were not appropriate for use
on the Web and for marketing purposes. They needed effective
writing to attract readers. |
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We modified complex materials from various sources
into marketing and educational pieces for Web site viewing. We
wrote case studies of how telemetric products were used by
wildlife biologist researchers. We also designed layout
prototypes. |
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Procedure
Guides
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GMAC RFC
is a major multi-national warehouse mortgage
finance corporation. |
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Client Need
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Our
Solution
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Over 20 employees
maintained critical software systems of the Client Management
Finance division. They needed clear and precise on-the-job
training and support tools for PeopleSoft® and Essbase®
applications. Complex concepts and processes had to be broken down
into learning objects so that staff could access what they needed
to know when they needed it, in order to work efficiently.
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We designed and developed user guide documentation
and checklists for daily, monthly, quarterly, and annual
processes. We used SharePoint® to make the documents accessible to
all users. We also created document templates and style guidelines
for all learning materials so that internal staff would be ready
to add documentation when needed. |
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