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Showcase
Process Improvement and
Workplace Performance
New Business Processes
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Project
for Pride in Living
is a large non-profit addressing the housing, human service, and
employment needs of low income Twin Cities residents. |
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Client Need
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Our
Solution
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PPL’s five jobs and
training programs were operating in silos. The executive director
and top management wanted to streamline their services to ensure
that all clients entering any program would graduate with the same
core competencies. The Communications department wanted to be able
to use this information in proposals, reports to funders, and in
the annual report to the community. |
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facilitated meetings with the managers and directors, we created a
new business procedure and associated tools which supported the
desired reporting capabilities. This included a comprehensive
skills and knowledge matrix, a “Competencies and Standards”
checklist, and other reporting forms. |
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Workplace
Protocols and Quality Control Measures
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The
Improve Group is a professional research, evaluation, and
planning firm that helps organizations deliver more effective services.
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Client Need
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Our
Solution
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The Improve Group was
growing quickly. The owner wanted to feel confident delegating
critical project-related tasks to her new staff so that she could
focus on sales and marketing. She also wanted to enhance
information sharing practices within her company. |
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We developed protocols and quality controls for
staff to follow when communicating with clients and delivering
presentations, writing reports, and devising data collection
tools. We recommended a staff intranet for information sharing,
feedback, and posting weekly status reports. |
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Program
Evaluation
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Powderhorn Phillips Cultural Wellness Center (PPCWC)
is a community center whose mission is to unleash the power of citizens
to heal themselves and to build community |
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Client Need
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Our
Solution
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PPCWC needed
culturally sensitive program evaluation methods for its Community
Systems Navigator program, which uses culture to empower clients
to build self-reliance networks. Documentation of outcomes was nil
and unreliable; oral feedback was the norm. |
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We created a data collection system and forms that
workers used to capture critical information. We analyzed the data
and presented findings to directors that were later used for
reports to funders and the annual report. |
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Time Management
Programs
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The
USDA Forest Service National Symbols Program (FS) creates
educational programs and services, i.e., Woodsy Owl and Smokey Bear.
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Client Need
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Our
Solution
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The FS had a dispersed
five-person work team located in various states. They wanted to
improve their communication and ability to finish projects on
time. They needed a process and tools to help them better
coordinate their efforts. |
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We created and delivered a 3-hour seminar on time
management, tailored to the needs of a geographically dispersed
team. Two sets of tools were designed: one for individual use and
the other for the team as a whole. |
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Tom Corcoran Photography (TCP) is a
Twin Cities-based photography studio. |
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Client Need
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Our
Solution
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A photographer needed
to coordinate and manage several work projects, domestic duties,
and other personal responsibilities. He needed a system to better
manage his time. |
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We created a personal time management system
tailored to the tasks, responsibilities, and requirements of our
client. We provided coaching in order to ensure effective tool
usage. |
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